Frequently Asked Questions
Everything you need to know about your next lens, body, or accessory.
Are all your cameras and lenses covered by a warranty?
Yes, all new equipment comes with a full manufacturer's warranty. Additionally, our certified pre-owned gear includes a 90-day limited warranty from The Camera Store.
How do you ensure delicate optical equipment is shipped safely?
We use custom-fit, impact-resistant packaging and double-boxing techniques for all cameras and lenses. Every shipment is fully insured and requires a signature upon delivery.
What is your return policy for open-box items?
You can return most items within 14 days of receipt. Please ensure the shutter count has not increased significantly and all original packaging, including plastic wraps and manuals, is included.
Do you offer trade-ins for older camera gear?
Absolutely. You can use our online valuation tool to get an estimate for your used gear, which can be applied as a credit toward any new purchase in our store.
Do you provide technical support for setting up new gear?
Yes, our team of professional photographers is available via live chat and email to help you with initial configuration, firmware updates, and lens calibration.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm, allowing you to pay for your professional gear in monthly installments.